There’s a familiar story in enterprise AI circles: agentic AI is “the next big thing,” something we should discuss, plan for, or pilot before it becomes real. And that future is already here, quietly ...

GenAI focuses on producing content, drafting summaries or suggesting insights. Agentic AI focuses on taking action.

Enterprises face key challenges in harnessing unstructured data so they can make the most of their investments in AI, but several vendors are addressing these challenges.

CIOs still have issues to overcome in their approach to AI agents, including trust concerns and not enough focus on outcomes.

Agentic AI transforms contact centers by enhancing scalability, personalization, and efficiency. It emulates agent behaviors, supports proactive service, and aligns with enterprise goals like reducing ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the #1 AI CRM, today announced Agentforce 2dx, the newest version of Agentforce, its digital labor platform for bringing trusted, autonomous AI ...

The world of artificial intelligence is changing fast—too fast for some to keep up. Businesses that just three years ago were exploring how to implement AI saw a quick pivot in 2023-24 to learn all ...

When it comes to agentic artificial intelligence, the fear of missing out factor is clear. Organizations are plopping down agents, in part, because that’s what everyone else seems to be doing. But ...

The artificial intelligence applications most people have grown familiar with in recent years usually take the form of assistants: Chatbots answer questions and respond to prompts, but a human ...

AI has the potential to meaningfully reduce workload in veterinary clinics - and appointment confirmations are a smart, approachable place to start. Agentic Confirmations builds on familiar automation ...