ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

Bots will overrun humans on the internet in generative AI's next massive disruption. Why it matters: The internet connected humanity — but an AI-driven shift to a machines-first network will force us ...

For years, the potential of Artificial Intelligence (AI) was limited by a single interface, the chat box. Between 2023 and ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

The AI chatbot service Character.ai announced on Wednesday that it plans to gradually scale back the ability of users under the age of 18 to interact with digital personalities, and eventually cut ...

National Tax Service Launches AI Chatbot for Year-End Settlement Expanded child tax credits, AI chatbot assist simplified tax ...

For more than a year, Alaska’s court system has been designing a pioneering generative AI chatbot termed the Alaska Virtual Assistant (AVA) to help residents navigate the tangled web of forms and ...