Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Enterprise Tech Leaders to Define the Industry's Future for AI-Driven Customer Experiences, Collaboration and Secure Communications ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

About one decade ago, it was hard to see cloud computing as anything more than a place for online storage and email. Over the last 10 years, it’s become obvious that the cloud can meet business needs ...

In the current age of cloud computing, there is now a multitude of mature services available -- offering security, scalability, and reliability for many business computing needs. What was once a ...

In a post to its support page at 3:53 p.m. PT, AWS announced that, by 3:01 p.m., “all AWS services [had] returned to normal operations. Some services such as AWS Config, Redshift, and Connect continue ...