Operational benchmarking is a term that refers to research into common characteristics among call centers that represent a variety of industries. In this article, we provide an introduction to this ...

In a Sept. 25 webinar hosted by Becker’s Hospital Review and sponsored by healthcare analytics provider iVantage Health Analytics, David Stenerson, vice president of finance central region for OSF ...

Workforce productivity redesign depends on trust to improve healthcare staffing decisions and operational flexibility amid reimbursement pressures.

Businesses often need to evaluate where they are in order to decide where they want to go, and sometimes the best way to do that is by comparing themselves to a standard. “In today’s world of sharing ...

This week NetForecast publishes a free report detailing the findings of our recent APM best practices benchmarking survey. The results document how, compared to enterprises with poor APM best ...

Since the 1970’s, the World Energy Council Performance of Generating Plant committee (WEC PGP) has collected power plant performance statistics from various countries with the goal of identifying ...

Economic volatility along with an increasingly complex and uncertain operating environment, making the role of information even more critical. In a recent survey of transportation executives, 97% ...

Comparative data is quietly transforming service performance, risk management and client outcomes, writes Richard Gordon, global head of operations, and Carol Andrews, head of client service, asset ...

In any successful construction operation, fleet managers need their vehicles and operators in constant peak condition to meet deadlines, stay on budget, and keep their crew as productive as possible.

Learn how to optimize your gains by benchmarking your investment returns against key market indexes. Ensure your comparison ...