Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

While the ambition was sound, the technology and market structure of 20 years ago simply weren’t ready. Today, that same ...

As organizations accelerate AI adoption and expand analytics capabilities, many still struggle to execute their data strategies due to unclear operating models, siloed decision-making, and ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. Gartner's Lily Mok explains why your organization must redesign ...