The contact center-as-a-service (CCaaS) segment continues to thrive, executing strongly and adapting despite the contact center market’s changing dynamics, the rapid adoption of artificial ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

As the demand for frictionless, personalized customer experiences continues to rise, businesses are increasingly turning to Contact Center as a Service (CCaaS) solutions to meet the needs of their ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jamie Timm Customers’ ...

New platform shatters the decades-old "AI handles it or a human handles it" model - introducing a third paradigm where AI owns the member conversation end-to-end while human judgment arrives in ...

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

While the global IT services player is the lead contractor, the tax agency will also become the second major Whitehall ...

Add AI Intelligence to any CCaaS Platform like Amazon Connect, Genesys, Ring Central, Teams Phone and NICE CXone to automate workflows and real-time dashboards. By operating as an intelligent layer, ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

Vonage, a part of Ericsson (NASDAQ: ERIC), today announced that it has been positioned in the Leaders Category in the 2026 IDC MarketScape for the Worldwide Communications Engagement Platforms (CEP) ...

New platform shatters the decades-old "AI handles it or a human handles it" model - introducing a third paradigm where AI owns the member conversation end-to-end while human judgment arrives in ...