Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Teams across the organization — from marketing through to operations and customer support — must communicate effectively with customers to nurture strong relationships. In this VB Spotlight, learn how ...

LONDON & NEW YORK--(BUSINESS WIRE)--Smart Communications, the innovator in customer and business conversations, has today announced the availability of the next version of its enterprise solutions.

Wyoming reported the highest search volume for communication planning and template terms, with 16.94 searches per 100,000 residents. Vermont (second) and Alaska (third) recorded search volumes of ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

That’s how you build trust in AI. If you’re improving efficiency at the cost of the customer experience, you’re likely doing more harm than good. The best AI chatbots understand when a customer needs ...