Adding to the mobile maintenance fleet was necessary for Ford Pro to build better customer service experiences. Not only were Ford Pro’s customers asking for a mobile maintenance solution, but it also ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Kooner Fleet Management Solutions, which offers on-site fleet management, preventive maintenance and mobile repair services, said its new FleetIQ technology platform can help fleets streamline service ...

In today's customer-centric business environment, organizations are dependent on rich, highly accurate customer data to enhance relationships, personalize experiences and drive growth. However, many ...

New privacy models, zero-copy activation and AI orchestration are rewriting the rules for how customer intelligence gets built and used. Customer Data Platforms (CDPs) were once hailed as the answer ...