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If Covid-19 leaves one lasting legacy for the business world, it’s that online shopping reigns supreme. Juniper Research reported $4.9 trillion in global e-commerce for 2021, with that figure expected ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. A flirty secret message sent by a Starbucks employee to a coffee shop customer has got people talking, but for all the ...

Customers can ask a simple question to a virtual shopping assistant and connect with a company representative for a more complex issue. With advances in technology come opportunities to improve ...

Today, it is more vital than ever for companies to be able to reach their target audiences where they are. Email and social media have long been staples of customer engagement strategies, but the ...

Thryv is our top pick for text message marketing for service providers. It combines essential SMS tools with a platform geared toward helping service businesses manage every aspect of their customer ...

Companies think, “I’ve got a captive audience for the next minute, let’s do a bunch of education, contact prevention and marketing.” The single largest cause of customer rage is “being forced to ...