Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

From autonomous scheduling to "elite energy" data analysis, discover the 5 AI agents that are moving from tools to teammates ...

Nemo is designed for accessibility, allowing users to create agents through written instructions, uploaded documents, and ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Companies investing in unified, managed and rich data layers will drive innovation in the coming decade. Through these ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

Imagine having a personal assistant that never sleeps, learns from every interaction, and can handle tasks with precision, all without you needing to write a single line of code. Sounds futuristic? It ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

The enhanced Slackbot launched for Business+ and Enterprise+ customers, and it operates as an AI agent that learns from ...

The online travel agency has invested in AI to boost the productivity for Expedia's workforce and make travel hiccups easier ...