Under the new assembly bill, customers in California can receive itemized receipts for each transaction and can request a ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...

Some jobs require face-to-face interaction with others. Unfortunately, this can sometimes lead to bad interactions with customers. This one’s for our customer service, food, and delivery workers; we ...

General Motors is 107 years old, but its social program is very 2015, thanks in large part to Whitney Drake. She’s social strategy and care leader at the Detroit-based automotive giant. Social "allows ...

United Parcel Service (UPS) provides package delivery and logistics services around the world. It provides domestic and international shipping, freight transportation and supply chain solutions.

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

Micah Solomon is perhaps one of the best-known customer service turnaround experts anywhere (candidly, he’s also the only one I’ve met). He’s who you call when your company’s relationship with ...

Consumers quickly came to rely on apps like DoorDash and Uber Eats to conveniently deliver food to their homes and workplaces during the pandemic–and the trend shows few signs of slowing down.

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...