Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

Customer AI Agents help marketing teams launch 10X more personalization experiments and auto-optimize to customer outcomes. SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- Blueshift, the leader in ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

One of the most noteworthy and profound developments in AI innovation is the recent emergence of intelligent agents—more commonly known as AI agents—that automate and personalize customer interactions ...

Enterprise workflow software giant ServiceNow Inc. is taking artificial intelligence-powered automation to the telecommunications industry, announcing its first AI agents for communications service ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...

The MarketWatch News Department was not involved in the creation of this content. PALO ALTO, Calif. and ORLANDO, Fla., Oct. 21, 2025 (GLOBE NEWSWIRE) -- Talkdesk(R), Inc. today announced a significant ...

Ultatel, a business communications company, today launched Intelligent Voice AI Agent, an artificial intelligence-powered virtual assistant for handling routine business tasks. Integrated with Ultatel ...