Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. In today’s hyper-competitive digital landscape, noise is the one constant.

The adage “the customer is king” will always ring true, no matter what industry you’re in. A negative customer experience can lead to the demise of a business if its leaders can’t figure out how to ...