A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Customers and vendors alike want a speedy resolution to any support issues. Increasingly, ...
Many issues that customers experience with websites, apps or digital products often tie back to how well or how poorly the underlying service was designed. When a ...
The ultimate goal of customer service is to deliver a positive experience every time consumers reach out to your product, brand, or service. Whether it’s a phone interaction, web– or social ...
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