Calling Party digits represent the initiator of the call, while called party digits represent the destination phone number. The standard for representing the calling party on the PSTN is known as the ...
You can perform digit manipulation only on H.323 and SIP gateways; on MGCP gateways, the call agent must perform any manipulation because it controls the calls. Cisco CallManager Express and routers ...
Call centers may currently rely on traditional verbal interactions with customers through the use of customer verification, PIN codes, Knowledge Based Authentication questions, as well as Automatic ...
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