When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

In the dynamic environment of the modern workplace, difficult conversations are inevitable. Whether it's addressing performance issues, navigating conflicts between team members or delivering critical ...

Being called into the boss’s office for a private conversation is intimidating. The request can leave you worried about your job security. If you aren’t happy at work, however, you may be the one who ...

Difficult conversations at work are inevitable. Our instincts often present two options when it comes to these conversations: a) avoid the conversation and maintain the status quo, or b) have the ...

Working with senior executives taught me that leaders who advance their careers don't avoid tough conversations that make everyone else uncomfortable. Instead, they've figured out how to turn those ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

Ang Brennan is head of learning and talent at Insights. Research conducted among hybrid teams shows that one-third of U.S. hybrid workers would like more one-on-one time with their managers to get ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

In today’s climate, it can feel difficult and even dangerous to bring up topics like faith and politics in the workplace. The thought of hurting a colleague’s feelings or facing consequences with ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Co-Author Sheila Heen talks about new book, ...