HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

This era of instant, anywhere, anyplace interactions can make or break the customer relationship, and contact centers play an increasingly crucial role – a missed interaction can mean the loss of a ...

Digital Channel Management for WFM for Dummies, NICE Special Edition, will give you the latest insights into how to integrate the expanding array of digital channels to optimize your workforce ...

Ahmet Bağdat, who’s been serving as Group Head of Digital Channel Management and Growth Marketing at Pegasus Airlines since 2017, has been appointed as Director of Marketing and E-commerce. Ahmet ...