I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

While some are jumping for joy at reuniting with their loved ones over food and fun this Christmas, others would rather grab takeout and call it a day at home… alone. Although declining invites may be ...

Module Helps Learners Overcome The Most Challenging Aspect of Difficult Conversations: The Emotional Tension That Causes People to Avoid or Mishandle Them FranklinCovey Launches New Module, Navigating ...

Communication is the smartest investment organizations can make to improve performance, culture, and leadership.

Is it just me, or does it seem like we’ve regressed, as a society, in our ability to handle conflict? “Conflict” might actually be too strong of a word. It seems like we’re less able to effectively ...

As a leader, the art of managing difficult conversations is crucial. The foundation of these discussions should be grounded in an understanding of human psychology to ensure a response that won’t be ...

Should the CEO have called a joint meeting with both of those stakeholders to discuss the acquisition? Or should he have talked to them separately? To answer that question, you need to first ...

The holiday season is often portrayed as a time of joy, family gatherings and festive cheer. However, for many, it can also be a period filled with anxiety and tension, especially when it comes to ...

Forbes contributors publish independent expert analyses and insights. Stepping into a managerial role isn’t just about delegation, development, and motivation. It’s about learning how to handle the ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...