Dr. Jim Kane addressed the Capability Maturity Model Integration (CMMI), ISO 9000, Information Technology Infrastructure Library (ITIL) and Six Sigma alternative frameworks for process improvement for ...

Paul Wohlleben, a former federal CIO, consults in the federal sector. E-mail him at [email protected], or visit his blog at www.businessofinfotech.blogspot.com. With some frequency, new ...

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...

An executive seeking to advance the efficiency of an IT organization has no shortage of options. Not-for-profit organisations have developed a wide range of objective, independent improvement ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

ITIL, known as the Information Technology Infrastructure Library, is a collection of detailed service practices for the IT management sector that focuses on delivery in line with the customers and ...