A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

Accreditation requirements for cancer centers by the American College of Surgeons’ Commission on Cancer have included provision of survivorship care plans (SCPs) to patients treated with curative ...

Achieving a patient experience culture of excellence at healthcare organizations means having a dedicated chief experience officer to manage patient experience, and using process improvement ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.

To improve the safety of the operating environment, a holistic method for defining and evaluating the systems that aid an operator with the safe operation of a process unit is required. This approach ...

Lean Six Sigma is a process improvement methodology that combines the benefits of both Lean manufacturing techniques and Six Sigma to help companies streamline operations, increase value and reduce ...

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

As organizations face growing demands for speed, quality and adaptability, traditional performance improvement methods and Agile development practices alone often fall short. While Agile methodologies ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business processes and regain its competitive edge, Motorola turned to Six Sigma.

Defined as “the application of knowledge, skills, tools and techniques to project activities to meet the project requirements,” project management has “always been practiced informally,” according to ...