I’ve written many times about why taxonomies are necessary for any kind of CMS, DAM or KM initiatives in the enterprise. Simply implementing an asset management system and letting it grow organically ...

Our enterprise systems themselves are only able to take us so far, and it’s crucial to be cognizant of the fact that there’s still a lot of outside work that needs to be done. The underlying ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...