Hawai’i visitors to Japan revel in hotels, department stores and restaurants staffed by employees who aim to please. The visitors return to the Islands with wondrous “only in Japan” stories. But ...

Japanese customer service has made a name for itself throughout East Asia and the West. Visitors to Japan are struck by the professionalism and kindness they receive in restaurants, convenience stores ...

The earthquake, tsunami, and nuclear crises in Japan have brought stories of tragedy, survival, and hope to light. Many of these stories reflect a vast difference between American and Japanese culture ...

Retail in Japan is steeped in ritual. The Japanese notion of omotenashi, or hospitality, is imbued in every step of the sales process, where customers are treasured guests. From the smallest rural ...

Tokyo: 17 September 2015 ― Overall customer satisfaction with the after-sales service process has gradually increased due in part to an improved customer experience with vehicle pick-up and the ...