While it’s often the horrible customer service experiences that go viral on social media or become the topic of discussion over dinner, when asked, most people could likely think of a time when they ...
Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...
Being the lead story on the 6 o’clock news because of customer experience failures isn’t what any organization wants. But that is what happened to the Virginia Employment Commission (VEC) on July 16, ...
This leads us to an undeniable conclusion: The way we interact with customers will make or break our chances of building and maintaining a successful business. As a CEO, I’ve had the pleasure of ...
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...
18 Lessons Learned From Failed Customer Acquisition Cold Email Demands Ethical List-Building Cold email as a customer acquisition strategy flopped for us—not because it doesn’t work, but because it ...
The customer experience in the London “Tube” was enlightening and gives a peek into the future of digital CX. There remains room to grow. I recently had the opportunity to visit London for a long ...
Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025. The importance of KM has skyrocketed along with that of GenAI ...
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