Servant leadership isn’t just a philosophy; it’s a choice that redefines what leadership should feel like. It’s about prioritizing your associates first. Servant leadership shifts the focus from the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

The world tends toward continuums. Hot and cold have warm and cool along the way. Big and small have all manner of magnitude in the middle. Even black and white have hues between. Winter, spring, ...

Amazon CEO Andy Jassy recently spoke about the company’s leadership principles, including one that calls for earning trust from workers. Jassy explained that earning employee’s trust has less to do ...

Be present, and show your team that you’re in it with them. When you see or hear something that’s not right, go and actually take a look at what’s going on. Manage the task, not the person.

Effective leadership isn’t just about skills or expertise — it’s about mindset, behavior, and the ability to inspire others. Leaders shape workplace culture through their actions, communication, and ...

Not many countries have the capability and luck to have grown as largely as Amazon has. At this point in time, the massive corporation has a revenue of up to $400 billion. In fact, it has the largest ...