Happy customers are customers who feel taken care of. They trust in your expertise when they have questions about your products and services. This trust is part of the relationship-building process, ...

When large and long-established manufacturing companies consider the value of knowledge management for technology and product development, the issues of brain drain, reuse and discovery weigh heavily ...

Crystallizing ideas for new products, especially in the AI field, has never been an easy task. While implementation tactics and technical plans are important, it’s nearly always the absence of clarity ...

There are some traits in your employees that are very hard to change. Training on personality, appearance and temper can challenge even the best of managers. You can, however, teach product knowledge ...