Creating high quality products keeps your customers loyal and your employees engaged. You can create a quality assurance program by defining standards and outlining the steps necessary to achieve them ...

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

As the logistics industry continues trending toward supply chain collaboration and electronic data interchange (EDI) integration, formal quality assurance processes and programs are being developed by ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- (Oct. 31, 2016) A new training program to enhance the effectiveness of contracting oversight and quality assurance processes is underway by quality ...

In order to ensure we are delivery the proper and timely service to the Brandeis community, Facilities Services metrics have been developed. These metrics include the following: Establish processes to ...

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- Quality assurance officials here recently completed a major milestone by publishing the command's new quality assurance policy to address and help ...

At the 20th Annual Ambulatory Surgery Centers Conference in Chicago on Oct. 25, Nicole Gritton, RN, vice president of nursing and ASC operations at Laser Spine Institute, discussed quality assurance ...

Patrick McDonough is an associate professor of microbiology at the College of Veterinary Medicine at Cornell University. He is the chairman of the United States Animal Health Association Committee on ...

Purdue University’s is launching two new online professional development certificates that cover foods’ impact on human health and food safety: the Foods for Health online certificate and the Food ...