What's the next big thing in enterprise automation? If you ask the tech giants, it's agents — driven by generative AI. There's no universally accepted definition of agent, but these days the term is ...

Last month leaders at UiPath invited me to attend the company’s Forward conference after reading my article in Forbes about AI agents. The conversations that arose led to some interesting insights ...

For more than a decade, robotic process automation (RPA) was the poster child of automation. It delivered solid value: it automated repetitive tasks, reduced manual effort, and bought organisations ...

Despite my piece lambasting AI agent (over)hype, I am not anti-agent, even if "agentic" is low on my list of favorite buzzwords. I'm just pushing for more precision on the pros and cons - and use case ...