GeekWire

Salesforce wants to give customer service workers using Service Cloud better AI-powered tools

Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...
Benzinga.com

Salesforce's AI Moves Could Skyrocket Service Cloud Revenue

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...
Business Insider

Why an exec who returned to Salesforce after 11 years to lead its largest cloud biz is so bullish on AI in customer service

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.
Business Insider

Salesforce and ServiceNow are increasingly encroaching on each other's businesses as the customer-service-software sector heats up — and it's making the competitive landscape ...

Salesforce is facing increased competition from ServiceNow, particularly in customer-service tools. Salesforce is bigger and more established, but analysts and partners say ServiceNow is growing fast.