So many people feel disconnected from their workplace today. Something is missing, they are stressed, unsure of how they fit into the organization’s purpose, irritated by their coworkers’ lack of ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

I admit I don’t remember much from the English literature classes I’ve taken, but somehow the quote from Shakespeare’s play, Romeo and Juliet, has always stayed at the top of my mind. “What’s in a ...

What’s in a Service Management Plan? Your email has been sent When should a SMP be drafted? Term for a Service Management Plan Typical content of a Service Management Plan Signatories and sign-offs ...

A salient fact about management is the lack of clarity as to what it is. The monumental quantity of writing on the topic is vitiated by the lack of agreement as to what is being discussed. The ...