Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

Spectrum has a plan to slow down fleeing customers. Spectrum, which is operated by Charter Communications (CHTR) , is struggling to shake a growing consumer trend that is harming its business, and it ...