How do you track customers’ interactions with your company? Touchpoint Dashboard has released an online customer journey mapping tool to do just that. The Wichita, Kansas-based company said that the ...

Touchpoint Dashboard is a web-based touchpoint and customer experience mapping tool allowing you to map and visualize customer journeys and the different touchpoints for any given business model and ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. When it comes to customer experience (CX), a term you often hear ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that offers customized customer analytics solutions, has announced the completion of their new article on customer journey mapping.

SALT LAKE CITY--(BUSINESS WIRE)--Virgin Money, a leading banking and financial services brand in the United Kingdom, expands its customer experience (CX) program with InMoment®, the leading provider ...

Customer journey mapping is not a new idea. In fact, the concept of “journeys” has become so pervasive and so well understood that brand makers often find themselves being a bit complacent about their ...

Hank Brigman is the kind of guy who gets really excited when he talks about his speciality - customer service, but he calls it "customer experience." He can throw out terms like "net promoter score" ...