Thanks to cheaper Internet phone dialing, Labatt Brewery was able to offer a free long-distance phone service to thousands of residents of Ontario, Canada. There was just one catch: every time any of ...

In a post I put up on Friday about the applicability of "phone song" lyrics to current telecom tech, I noted one song where the singer seems to be thinking about asking the operator to interrupt a ...

Some broadband customers who use the Internet for phone conversations are complaining that their incoming calls are being blocked. The problem, which surfaced about two weeks ago, apparently prevents ...

Following up on the VoIP quality issues that we discussed in last week’s newsletter, this week we’d like to take a deeper dive into some of the possible problems that can make VoIP call quality ...

There is a transatlantic split over attitudes to wireless VoIP services, according to one Dublin-based VoIP operator which believes that Europeans and Americans are both keen, but for different ...

When a construction crew inadvertently cut through fiber-optic cables in St. Louis Park, Minn., last summer, things could have been catastrophic. With the city’s public safety answering points (PSAPs) ...

The cord-cutting movement isn’t limited to consumer cable and Netflix. As Voice over Internet Protocol communication matures and as high-speed Internet becomes cheap and ubiquitous, an increasing ...

Facebook Messenger for iPhone has just been updated to version 4.1 with a notable new feature--free voice calls. Yes, almost a year after this feature came to Android, Facebook has opted to bring VoIP ...

If you've purchased a business Voice-over-IP (VoIP) phone service, then you're undoubtedly savoring the bliss of lower calling rates as well as integrating your phone data with your other business ...

Skype has announced that it is working on a new version of its iPhone application that will bring VoIP calls over 3G to the Apple iPhone. Since the release of the latest iPhone SDK 3.2, which now ...

The Gizmo Project, a multi-platform VoIP service developed by SIPphone, now claims that users can make outgoing calls to landlines and mobile phones for free. The fine print tells a slightly different ...

Pete Hanlon is CTO of Moneypenny. Moneypenny handles outsourced phone calls, live chat and digital comms for thousands of companies globally. I believe it’s time we recognize the little, everyday ...