Vanguard, which built its reputation as a low-cost and investor-friendly brokerage firm, has seen criticism about its customer service in recent years. The CEO pointed to scenario planning and digital ...

The Oregon Employment Department (OED) has begun a yearslong process to improve customer service for the thousands of workers and employers it serves, turning to AI tools to reduce staff workload, ...

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

RICHMOND, Va. (WRIC) — The city of Richmond Department of Public Utilities (DPU) has implemented new upgrades to its customer service to improve wait times and increase support. On Wednesday, March 18 ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Reality Based Group (RBG), a leading tech-enabled mystery shopping and customer experience improvement firm, announced a new partnership with Blaze Pizza to elevate guest experience and drive revenue ...

SoundHound’s agentic AI platform enables telco providers to handle complex, multi-step customer interactions through ...