HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to deliver a new generation of contact ...

TP has been awarded a new multi-year contract by ScotRail to deliver customer contact centre services, supporting customer ...

Synthflow AI & 8x8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres - contact centre news ...

Year after year, contact centre leaders say the same thing: telephony volumes will fall. contact centre report from ...

Cirrus named as UK&I AI Partner of the Year by NiCE the global leader in AI-powered contact centre platforms at 2026 NiCE ...

Essent Reduces Contact Centre Technology Costs by 50%. Sabio Group delivers cloud migration for the Netherlands' largest ...

Over half of Brits struggle with workplace motivation during summer according to Jukebox Marketing contact centre report ...

Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...

Sabio Group announce that it has achieved elite partner status within the Genesys Ascend partner programme. contact centres ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...

New integration unifies communications and data in a single, AI-powered interface within Epic, enabling more connected, personalised, and efficient experiences NiCE have announced a new native ...