HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to deliver a new generation of contact ...

TP has been awarded a new multi-year contract by ScotRail to deliver customer contact centre services, supporting customer ...

Synthflow AI & 8x8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres - contact centre news ...

Year after year, contact centre leaders say the same thing: telephony volumes will fall. contact centre report from ...

Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Cirrus named as UK&I AI Partner of the Year by NiCE the global leader in AI-powered contact centre platforms at 2026 NiCE ...

Over half of Brits struggle with workplace motivation during summer according to Jukebox Marketing contact centre report ...

Essent Reduces Contact Centre Technology Costs by 50%. Sabio Group delivers cloud migration for the Netherlands' largest ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...

Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029 New research from Cavell explores the latest trends in customer experience (CX) ...

New integration unifies communications and data in a single, AI-powered interface within Epic, enabling more connected, personalised, and efficient experiences NiCE have announced a new native ...

Staysure is enhancing customer journeys with NiCE’s AI platform to meet rising digital-first expectations and set new standards for service excellence in travel insurance across Europe NiCE have ...