HM Revenue & Customs has selected Capgemini as the lead supplier for a £600m contract to deliver a new generation of contact ...

TP has been awarded a new multi-year contract by ScotRail to deliver customer contact centre services, supporting customer ...

Synthflow AI & 8x8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres - contact centre news ...

How does your contact centre really compare? Unlock the insights that top performers are using. How confident are you in your contact centre’s performance and how it measures up against the rest of ...

Year after year, contact centre leaders say the same thing: telephony volumes will fall. contact centre report from ...

Cirrus named as UK&I AI Partner of the Year by NiCE the global leader in AI-powered contact centre platforms at 2026 NiCE ...

In this CCMA Circle session, we explore why effective sales and retention strategies are about far more than hitting short-term targets. True success comes from understanding customer behaviour, using ...

Essent Reduces Contact Centre Technology Costs by 50%. Sabio Group delivers cloud migration for the Netherlands' largest ...

Over half of Brits struggle with workplace motivation during summer according to Jukebox Marketing contact centre report ...

The Contact Centre & Customer Services Summit is a focused event that brings those working in the Contact Centre and Customer Services industry together with leading solution providers, for focused ...

Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...