Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. …

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage. From here, you can view …

Need more help? How to investigate a billing charge from Microsoft Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need …

Turn on recurring billing for your Microsoft subscription How to cancel your Microsoft subscription Update your billing address and payment options on your Xbox One Need more help? Contact …

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Update all your payment options for your Microsoft account in one place.

Help with Microsoft Store purchases Help with Microsoft Store purchases Home users: If you need help downloading, installing, or activating Windows or Office, need technical support or have any account …

Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. …

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.