Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Our solutions help organizations augment their workforce, improve business continuity, and speed the transition to digital.

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Aug 3, 2021 · Directly OnDemand Resources For all the latest best practices and resources related to customer service and the modern contact center. Forrester Report: The Rise of the …

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Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

Directly is now Xbox’s largest delivery support partner, handling some 80 percent of calls and achieving among the highest customer satisfaction scores of 90 percent.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

Directly OnDemand is powered by a network of on-demand freelance experts, who are at the center of everything we do.